Menu
Backbone Technologies
The growth accelerator for startups
Your Trusted Customer Service Outsourcing Partner
People First
Our teams and our customers are our Number 1 priority.
Customer Obsession
We deliver value in everything we do and set our customers up for success.
Transparency
Transparency builds trust — the foundation of great teamwork.
Ownership
We build trust and excellence through total accountability. How we do one thing is how we do all things.
Who we are
Your Trusted Customer Service Outsourcing Partner
Backbone Technologies provides world-class customer service outsourcing to help e-commerce brands increase their Customer Lifetime Value. We recruit and train agents from all over the world to give your e-commerce business the right people, skills and languages for success.
Mission
The mission of Backbone Technologies is to provide world-class services that help our clients meet their growth objectives. We will achieve this by pursuing excellence in the quality of our people, processes, and communication.
Vision
To be the preferred growth partner for our customers by collaboratively transforming information into business advantage.
0
+
Years Experience
Why Backbone Technologies
Increase e-commerce Sales and Customer Satisfaction with Dedicated Customer Service Outsourcing
Support the growth of your e-commerce brand with highly-trained dedicated customer service teams that are available for your customers in any time zone and language.
Why dedicated agents?
The only way to provide the best customer service is to know your business inside-out.
Dedicated customer service agents live and breathe your brand. They understand your mission and represent your business in the best possible way. They reinforce your brand’s image to help grow your business.
0
+
Hours of Expertise
0
%
Retention Rate
0
%
Average Traffic Increase
0
+
E-commerce clients
Connect with your customers in their language
Work with specialists who are fluent in the languages you need to build personal connections with your customers while still maintaining your brand voice.
Hire specialists that are fluent in the languages you need
Transcreate your content to expand into other markets
Provide 24/7 multilingual customer service.
What we offer
Our Services
SaaS Customer Support
Back-Office Support
E-Commerce Live Chat / Email-Support
Get started with Backbone
Build a dedicated customer service team that supports the growth of your e-commerce brand. We take care of recruitment, training and optimization for you.
Book a consultation with us to identify opportunities for your brand.
We build and train your dedicated customer service team
We optimize your team’s performance every step of the way.
Approach
Increasing your Customer Lifetime Value is always the main goal when we work together. We help increase sales and abandoned cart recovery to help drive your business growth.
Highly-Trained Dedicated Agents
Every customer service agent undergoes extensive training before they are assigned to your account. Agents assigned to your brand work only for your brand. 100% dedication means 100% focus.
Consultations & Playbooks
Our Customer Success Manager will provide optimization strategies to ensure your contact center is a profit center. We implement playbooks based on our client's success stories to help you achieve your business goals with customer service.