Backbone Technologies

About Us

Driven by passion. Energized by commitment.

Who we are

Your Trusted Customer Service Outsourcing Partner

Backbone Technologies provides world-class customer service outsourcing to help e-commerce brands increase their Customer Lifetime Value. We recruit and train agents from all over the world to give your e-commerce business the right people, skills, and languages for success.


The mission of Backbone Technologies is to provide world-class services that help our clients meet their growth objectives. We will achieve this by pursuing excellence in the quality of our people, processes, and communication.


To be the preferred growth partner for our customers by collaboratively transforming information into business advantage.

0 +
Years Experience

People First

Our teams and our customers are our Number 1 priority.

Customer Obsession

We deliver value in everything we do and set our customers up for success.


Transparency builds trust — the foundation of great teamwork.


We build trust and excellence through total accountability. How we do one thing is how we do all things.


Benefits of customer service outsourcing with Backbone Technologies

Delivering the best customer experiences is one of the main factors that turns your contact center into a profit center. Taking great care of your customers will help increase your Customer Lifetime Value, ensuring the growth of your sales and retention rates.
Increase your sales
Increase customer retention
Reduce operational costs
No annual commitments